Social Security Adds Phone Fraud Safeguards for Claims

Social Security Administration Introduces Caring Protection for Phone Claims

The Social Security Administration (SSA) is taking a thoughtful step forward to protect you and your Social Security benefits. Starting April 14, 2025, you’ll be able to file Social Security claims over the phone, with new safeguards in place to ensure your personal information stays secure. This compassionate approach from the SSA helps those who might struggle to file online or visit an office in person, making Social Security more accessible to everyone.

The new fraud detection technology works gently behind the scenes, looking for unusual patterns that might suggest someone is trying to file a claim in your name. If something seems concerning, you’ll simply need to complete identity verification in person before moving forward. This balanced approach ensures your Social Security benefits remain protected while making them more accessible to everyone who needs them.

“We understand how important these benefits are to you and your family,” shared Leland Dudek, Acting Commissioner of Social Security. “That’s why we’re creating ways to make our services both more secure and easy to access, especially for those who may have difficulty coming to our offices.”

Supporting You While Protecting Your Social Security Benefits

This caring update shows SSA’s commitment to serving you well while being responsible with the Social Security programs so many Americans depend on. Teams have been working tirelessly to create these improvements, with progress accelerating as employees returned to offices full-time.

Understanding that more people will likely call when this phone claims service launches, the agency is preparing additional support to handle increased calls starting April 14th. Last month, they invested $16.5 million to improve telephone services nationwide, ensuring someone will be there when you need assistance with:

• Filing Social Security claims over the phone
• Questions about Social Security payments
• Help with Social Security benefits security
• Support with identity verification processes

This supportive initiative aligns with broader efforts to strengthen Social Security and help seniors keep more of their benefits through eliminating taxes on Social Security payments. For those interested in learning more about these commitments to preserve your benefits, additional information is available on the White House website.